When you write, tell us your iPhone model, the app version (Settings › About) and what you expected to happen. A screenshot helps. Please never send passwords or full card numbers.
Subscriptions
- Cancel: on your iPhone, Settings › your name › Subscriptions › Metrado, or open apps.apple.com/account/subscriptions.
- Restore a purchase: in the app, open the plan screen and choose Restore purchases.
- Refunds: Apple handles refunds at reportaproblem.apple.com. We can help you with the request.
- Deleting the app does not cancel a subscription.
Your data
- Delete: there is no account. Your data is on your phone: Settings › Data › Delete all data. See the data deletion page.
- Privacy questions: alhassan.mu@gmail.com, or read the privacy policy.
Proposal links and check codes
If a client cannot open a proposal link, ask them to open it in their phone's browser, or send the PDF instead. To check a document before paying, see how to check a document.
Sample proposal
See what your clients receive: open the sample proposal.